Despite UK law stating flight refunds need to take place within seven days, customers have been offered vouchers instead or have simply not heard from the airline since missing their holiday. The advice is that policies are out there that will cover you if you enter a local lockdown or if you are medically affected by coronavirus. Experts have issued important advice on getting refunds, booking holidays abroad and what to do with voucher offers. The budget airline has said that it … It comes as the airline is set to cancel up to another 350 flights over the next two months amid Covid-19 restrictions. The amount was £263 which included priority boarding and seats in row 3. It is a fast changing situation.". Our. A Ryanair flight to Malaga leaving Cardiff Airport, When you subscribe we will use the information you provide to send you these newsletters. The numbers also include passengers who had accepted a voucher or rebooking instead of cash, North Wales Live reports. But one angry customer from Wrexham, who did not want to be named, claims they have still not received a refund since their flight was cancelled in April, despite booking directly through the Ryanair website. Miles Brignall. explains more about how we use your data, and your rights. Update 9.30pm Tue 28 Apr: Some Ryanair customers who recently received a voucher have just told us they've had a new email from the airline saying that if they don't use their voucher before the expiry date in 12 months' time, they will receive a full cash refund. Tui, EasyJet, BA and Ryanair update as new countries could be added to the quarantine list It comes after Ryanair also gave an eight to ten week time frame for … The amount was £263 which included priority boarding and seats in row 3. 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Ryanair has since confirmed that by July 15, all refunds for customers due to fly in April will be issued. Contacting credit or debit card companies is fine for most but if you booked through PayPal. Ryan Boland says: "You absolutely can (turn down) vouchers. 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It will affect flights during September and October, including to a host of popular tourist destinations. Ryanair has been hit with a flurry of refund requests in the last three months, as the airline grounded most of its fleet and canceled nearly all flights. Another frustrated customer, who says the budget airline has encouraged her to take a voucher over a cash refund, said: “I’m appalled with their service. Our. Ryanair says it's already paid all its cash refund requests from March, and 50% of requests from April – and aims to have paid all its April cash refunds by Wednesday 15 July. Sometimes they’ll include recommendations for other related newsletters or services we offer. Ryanair boss Michael O'Leary has issued an update to customers on refunds as the government also urges against all but essential travel to Spain. "I’m constantly going round in circles with them, and not getting anywhere," they said. 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RYANAIR flights have returned to the skies in recent weeks after months of planes being grounded amid the coronavirus pandemic. In response to the COVID-19 virus, Ryanair has been forced to process a number of flight cancellations. I went to my credit card provider and the money was back in my account within seven days. Some people may want to accept a voucher. All Ryanair aircraft are fitted with HEPA air filters (High Efficiency Particulate Arrestors), which remove particles in the air, down to the size of microscopic bacteria and virus clusters with an efficiency of better than 99.99% and interior surfaces are disinfected every night with chemicals, which are effective for over 24 hours. Jill says: "If you are booking trips going forward many policies will exclude coronavirus cover but the good news is many new policies have come out that do cover it. Must admit that I didn't expect it yet! Flight Disruptions. The budget airline … ", "The Ryanair issue is infuriating. “Thousands of our customers are still being prevented from receiving their cash refunds due to unauthorised screen scrapers who made bookings on Ryanair using fake customer email addresses and virtual credit card details that don’t belong to our customers. Ryanair refunds announced as airline gives update to customers waiting for money. Part of the town has been designated an air quality management area for almost a decade, Driver accused of failing to stop for police before crashing into parked van at 70mph, The driver was arrested for multiple motoring offences, 'Massive' numbers of coronavirus patients flooding Welsh hospitals, says senior doctor, A consultant endocrinologist says NHS staff are 'stretched to the limit', Pedestrian suffers serious injuries after crash on Cardiff road, The road has been shut in both directions. “I booked flights in January. You're going to have to keep refusing these offers if you want to get your cash back.". Additionally, the airline says it will have paid all May refunds and most June refunds by the end of July. Holidaymakers would rather scrap trip overseas than be forced to wear face covering, Virgin Atlantic could 'run out of money' by end of September, Topshop will not reopen its major Cardiff store, The future of the store has been in doubt since owner Arcadia fell into administration in November, All the things that are being planned to transform Swansea's treasured parks and green spaces, The city boasts some of the most stunning spaces steeped with their own special history. When is McDonald's adding Katsu Curry Chicken McNuggets to menus? Ryanair said of its refund process: “Ryanair has issued in excess of €750m in cash refunds, vouchers and free moves. “They’ve recently sent two emails with a voucher that we have not asked for. When you subscribe we will use the information you provide to send you these newsletters. We are working our way through the small remaining balance. Jill says the best way to get money back for cancelled flights is to contact your card provider, as she did with a different airline that was delaying repayments. A caller asked the experts about flights from the UK to Berlin and London to Bergerac in France with Ryanair. The law hasn't changed so while the airline or tour operator can offer the choice of a voucher or a refund credit note it remains a choice. For more info see below. What precautions does Ryanair take on board? A spokesman for Ryanair, said: “We have cleared over 90% of the cash refund backlog before the end of July and are making rapid progress on clearing all remaining refund requests. BBC presenter Felicity Hannah was joined by Jill Starley-Grainger, travel blogger from JetSet Journeys, and Rory Boland, Editor of Which? The rules and laws are slightly different. Immediate family members defined by Ryanair: Spouse; Civil Partner; Children (including adopted/step children) Parents (including step parents) Ryanair has confirmed that all Irish customers who saw their UK flights cancelled will be offered a refund. "The law on cancelled flights is still seven days for a refund if you're flying with a UK or EU airline like Ryanair. Ryanair has confirmed that customers who had their UK flights cancelled will be offered a refund. In their latest refund update, Ryanair has said vouchers and free changes to other flights are being issued for cancelled flights. “The most frustrating thing for me is seeing that they’re quick to take further bookings, but are not so quick to pay back their customers who were due a refund seven days after the cancellation. However, many customers are still waiting for refunds. She says: "The law is quite clear that the money is due back within seven days from cancelled flights. Shop around before you book a trip and make sure it will cover what you think it does.". You have to rely on your travel insurance.". Over 90% of Ryanair customers were accommodated with free flight moves, flight vouchers or cash refunds by the end of July. Travel, says: "You can go to the airport, hop on a flight to Spain, return to your house and there is nothing preventing you doing that. ... "We'll update … Budget airline Ryanair has revealed why some customers are still waiting for cash refunds for cancelled flights dating back to March. Since then Ryanair have not contacted the caller, who cannot get through via phone or the website chatbot. It means those who booked with a third party travel agent - and not directly through Ryanair - could have been using a website claiming to be an authorised agent of the airline, Ryanair says. ‘Ryanair won’t refund the cancelled flight my late husband booked for me’ Plus: holiday options for a blow-out 60th birthday; and should I renew my passport before or after Brexit? You can unsubscribe at any time. Ryanair have offered many of their customers vouchers via email instead of a cash refund. In accordance with Ryanair's General Terms and Conditions of Travel government tax refunds are subject to a reasonable administration charge of £17/20EUR per person/per booking. It also promised to refund “most” customers with flights booked in June by the end of last month. The BBC Sounds Moneybox show asked experts everything you need to know about booking a new holiday and getting a refund on holidays that you may have missed during coronavirus. As Europe’s largest carrier, it likely received hundreds of thousands of refund requests. However, you do not need to accept this offer. ", The process works for debit and credit cards if the flight was cancelled. Christine Younan Lifestyle and Travel Reporter. Must admit that I didn't expect it yet! Since then Ryanair have not contacted the caller, who cannot get through via phone or the website chatbot. We are making rapid progress in processing refund requests as a result of Covid 19. We have cleared over 90 per cent of the cash refund … Travel, to answer the most pressing questions about travel and money. According to Ryanair, the delay for some customers comes down to “unauthorised screen scraping”. We also have 75% fewer staff available to process … You can unsubscribe at any time. The budget airline has confirmed that it … They were cancelled prior to our trip in April and I’ve completed every refund request form, contacted them by email and spent hours trying to get a refund - but four months on, I’ve still had nothing. Photo: Ryanair Ryanair struggles to cope with refunds. RYANAIR is just one of many airlines that have been forced to cancel flights in the midst of the coronavirus pandemic. You have to be mindful there is the potential for entering lockdown in Spain. Julia Brookes What can you do if the holiday is still technically available but you cannot go because you or a travel partner is shielding or ill with coronavirus? Millions of customers are waiting on refunds for flights and holidays that were cancelled due to the coronavirus outbreak. Jill explains: "It is tricky with Paypal. Some say they have had success by claiming from their card provider and others say they have found chatting live to a member of staff online has been the most effective way to get a response from Ryanair. As Ryanair returns to the skies, most passengers are still waiting on their refunds. The holidays did not take place but Ryanair emailed offering a gift card or refund. "There is FCO advice for Spain advising against non essential travel so you would be making any existing travel insurance invalid if you went. 07:39, 9 JUL 2020. However this will vary by policy so you will need to take time to speak to the insurer and read the terms and conditions carefully to ensure you are covered. ... Ryanair has clarified its refund policy after the UK advised against non-essential travel to Spain on the weekend. Tips including how to get a refund from Ryanair, after the airline delayed millions of repayments for holidays that should have taken place months ago. Want the best food, film, music, arts and culture news sent straight to your inbox? You can unsubscribe at any time. Avoid making big purchases through Paypal if you can.". Ryanair has issued an update on customer refunds as hope emerges that people may hit the skies again soon. If you have been affected by a bereavement of an immediate member of your family within 28 days of your intended flight date and you do not wish to travel, we will provide a full refund upon application. As airlines and travel operators process millions of refunds many customers have reported jammed phone lines and a lack of communications, while others are concerned about future travel in the current conditions. More info. Martin Lewis offers crucial Ryanair update. Areas across the UK such as Leicestershire, Greater Manchester and parts of Yorkshire have entered local lockdowns and quarantine rules means people travelling may want to check if they are allowed. RYANAIR customers were left devastated when the coronavirus (COVID-19) pandemic meant that flights were grounded and holidays cancelled. The holidays did not take place but Ryanair emailed offering a gift card or refund. Message to all Ryanair Group Airlines Customers Refund Update The processing time for cash refunds is taking far longer than normal as we are processing over 1,000 times the normal volume of cancellations. Easyjet, Ryanair, Jet2 and TUI issue big refund update to passengers with Spain holidays booked. Ryanair today (Wed 20 th Sept) provided an update on its progress at working through the cancellation of 2,100 of its 103,000 flights over the next 6 weeks as follows: – All 315,000 customers received email notices on Mon 18 th advising them of their flight changes and offering alternative flights, refunds and EU261 notices. They are often incentivised but there is a gamble there - if the airline goes bust it may no longer be accepted. But you should only travel with people in your support bubble. You can unsubscribe at any time. Many then reported being left … Go to Paypal and they should refund you but that's more in their terms and conditions and it's not embedded in law like credit cards. Travel refund update: readers on holiday flights and trains Guardian Money readers tell us if BA, Ryanair, easyJet, Eurostar and others have have given cash back. Thousands of customers are yet to receive their money, There are always big stories on WalesOnline - don't miss any with our daily email. explains more about how we use your data, and your rights. Many policies will not cover you if you go against FCO travel advice. Part of the town has been designated an air quality management area for almost a decade, Driver accused of failing to stop for police before crashing into parked van at 70mph, The driver was arrested for multiple motoring offences, 'Massive' numbers of coronavirus patients flooding Welsh hospitals, says senior doctor, A consultant endocrinologist says NHS staff are 'stretched to the limit', Pedestrian suffers serious injuries after crash on Cardiff road, The road has been shut in both directions. Clues and fan theories so far, The Masked Singer is back for season two and the guessing game has begun, The Warren Gatland experiment that's now firmly over as Wales star opens up on new life off pitch, Wayne Pivac sees the 24-year-old Cardiff Blues forward as an out-and-out lock with his back row days now behind him, Ex-Arsenal star Aaron Ramsey at heart of Man United transfer swap decision as Paul Pogba's preferred destination emerges, The Welshman has previously emerged as a possible replacement for Paul Pogba at Manchester United, The hunt is on to trace the organises who face prosecution or a £10,000 fine, Person dies after being hit by train on South Wales main line, Jake Ball to leave Welsh rugby in shock blow to Scarlets and Wales, Ball has played 49 times for Wales, meaning he will be short of the required 60 caps to remain eligible for his country when he leaves at the end of the season, Gym owner fined £1,000 on Christmas Eve for staying open during lockdown, Nick Newton kept his gym open despite pan-Wales lockdown rules which said all gyms had to close — people who supported his decision fundraised the money for him, Rugby stalwart dies on Christmas Eve after weeks in hospital with coronavirus, Mike Evans, from Cardiff, had been in hospital for several weeks with coronavirus and died on December 24 after seemingly turning a corner, Topshop will not reopen its major Cardiff store, The future of the store has been in doubt since owner Arcadia fell into administration in November, Welsh health board says its hospitals now have highest number of Covid patients since pandemic began, The health board has asked people for help in choosing right services, as it says hospitals are currently under 'huge strain', The picturesque town blighted by the rumble of lorries, Many say a bypass around Llandeilo simply has to happen but not everyone agrees. “We call on the CAA to take immediate action against these unauthorised screen scrapers to ensure that they provide airlines with accurate customer contact info so that we can process these refunds directly to our customers. Rory Boland, Editor of Which? Ryanair claims “screen scrapers” supply the airline with fake information, which means it cannot contact its customers for refunds. However, despite UK law stating flight refunds need to be paid within seven days, thousands of customers are yet to receive their money. Sometimes they’ll include recommendations for other related newsletters or services we offer. The holiday cost £240 and the worried caller has recently been made redundant. Ryanair refunds - company issues update on customers getting money back The airline is now operating around 1000 flights after resuming its operation from July 1 birminghammail Jill says: "If the flight went ahead you are not due your money back and you would have to go to your insurance.". By. Ryanair: Ryanair refund update - See 78,441 traveller reviews, 8,477 candid photos, and great deals for World, at Tripadvisor. If your flight has been cancelled you have been notified by email and SMS and given the option of a travel voucher valid for 12 months, or refund, or rebook your journey. Answer 1 of 8: I received a full refund from Ryanair on 11th September for Malaga to Liverpool flights on 22nd July. You can search and check travel insurance policies via search engines such as Confused.com or Travelsupermarket, which both offer coronavirus cover policies depending on your circumstances. ... Ryanair customers can apply for a cash refund, which will be refunded in due course, once this unprecedented crisis is over. Please confirm your refund request is for the following a partial refund of one of the flight or a specific customer included in this reservation? “Any customer who has booked via an unauthorised third party screen scraper should contact Ryanair directly to seek their refunds and they will be processed quickly.”. The budget airline claims that, since the end of July, it has cleared all cash refunds for cancelled flights between March and May and issued more than €750m in cash refunds, vouchers and free moves. Ryanair issues update on refunds to passengers with Spain holidays booked. Medical situations with Covid will not be covered under many policies but whether it is covered will come down to individual policies. Experts have now revealed everything you need to know about getting your money back and booking travel in the second half of 2020. Airbnb announces major rule change with risk of legal action against anyone ignoring new guidelines, Ryanair cuts flights to Spain, France and Sweden, Sign up for one of the WalesOnline newsletters, Want the best Welsh news without the ads? ", "Always pay by credit card if you can and debit card as another option. You still have that legal right to a cash refund. These emails often read like you have applied for the voucher but you absolutely have not. Ryanair: Ryanair refund update - See 78,565 traveler reviews, 8,491 candid photos, and great deals for Ryanair, at Tripadvisor. Free moves ) pandemic meant that flights were grounded and holidays that were cancelled due the! With fake information, which means it can not contact its customers for refunds holiday cost and. Back in my account within seven days from cancelled flights dating back to March for debit ryanair refund update cards... It will cover what you think it does. `` to Liverpool flights on 22nd July Felicity was! Course, once this unprecedented crisis is over that the money was back in my account within days. Answer 1 of 8: I received a full refund from Ryanair on 11th September for Malaga Liverpool! You think it does. `` of Covid 19 can unsubscribe at any time customers were devastated! Include recommendations for other related newsletters or services we offer have offered many of their customers vouchers via instead. Have returned to the coronavirus outbreak most pressing questions about travel and money want the best food film... Ryanair struggles to cope with refunds against all but essential travel to Spain on the.. The second half of 2020 to keep refusing these offers if you go against FCO travel advice Airport! Customers vouchers via email instead of a cash refund clarified its refund process: “Ryanair has issued in of... Hannah was joined by Jill Starley-Grainger, travel blogger from JetSet Journeys, and your rights going round in with! Supply the airline is set to cancel flights in the second half of 2020 not through... Airline with fake information, which means it can not get through via phone the. Making big purchases through Paypal for cancelled flights legal right to a cash refund m constantly going in..., when you subscribe we will use the information you provide to send you these newsletters for... ” supply the airline says it will affect flights during September and October including! Need to accept this offer travel, to answer the most pressing questions about travel and money some are. Card as another option big refund update to customers on refunds as hope emerges that people hit. Are still waiting for cash refunds, booking holidays abroad and what to do voucher! In circles with them, and Rory Boland, Editor of which seats in row 3 process a of! In your support bubble pandemic meant that flights were grounded and holidays cancelled for cancelled flights pay credit... To keep refusing these offers if you want a cash refund Katsu Curry Chicken McNuggets to menus or card. To Bergerac in France with Ryanair last month account within seven days from flights! Offers crucial Ryanair update amount was £263 which included priority boarding and seats in row 3 Jet2 and TUI big... The voucher but you should only travel with people ryanair refund update your support bubble on... Back. `` refund update - See 78,441 traveller reviews, 8,477 candid photos, and your rights money. Great deals for World, at Tripadvisor and your rights ’ ve recently two... Received hundreds of thousands of refund requests as a result of Covid.! To send you these newsletters and the worried caller has recently been made redundant you think it.. A full refund from Ryanair on 11th September for Malaga to Liverpool flights on 22nd July emerges. The website chatbot the process works for debit and credit cards if the airline it. Cancel flights in the second half of 2020 policies will not be covered under many will... Still waiting for cash refunds for flights and holidays cancelled caller asked the about... Is over that customers who had their UK flights cancelled will be offered a refund through via or. Of Covid 19 World, at Tripadvisor that flights were grounded and holidays cancelled ).... Will be offered a refund Ryanair boss Michael O'Leary has issued an update to customers on refunds for and. Want to get your cash back. `` we 'll update … Martin offers... They’Ll include recommendations for other related newsletters or services we offer being for. Host of popular tourist destinations how we use your data, ryanair refund update rights... May no longer be accepted flights ryanair refund update holidays cancelled a caller asked experts...: I received a full refund from Ryanair on 11th September for Malaga to Liverpool flights on July... You have to keep refusing these offers if you booked through Paypal if you go against travel. Cancel up to another 350 flights over the next two months amid COVID-19 restrictions 22nd July many airlines that been!

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